Packaging

All orders are posted using strong, durable postal tubes or hard-backed envelopes, made from recyclable cardboard.

Tube lids and staples are generally recyclable. We recommend checking your local recycling guidelines to be sure.

Dispatch Time

We process and dispatch all orders on the next working day. Our working days are Monday to Friday, excluding bank holidays and any announced store closures.

Orders placed on Friday, Saturday, or Sunday will be dispatched the following Monday.

To check for current store closures or service delays, please visit our News page.

Delivery Time

Once dispatched, delivery time depends on the shipping service selected. Please note that the estimates below are provided by Royal Mail and do not include the 1 working day we require to process your order.

Royal Mail operates deliveries Monday to Saturday.

• UK: FAST & FREE via Royal Mail Tracked 48 (Aim for 2–3 business days)
• UK: Royal Mail Tracked 24 (Aim for next business day)
• UK: Royal Mail Special Delivery Guaranteed by 1pm (Guaranteed by 1pm next business day)
• Europe: Royal Mail International Tracked (Aim for 3–5 business days)
• Worldwide: Royal Mail International Tracked (Aim for 6–7 business days)

*We no longer ship to Germany or Poland due to strict packaging registry requirements and participation fees, which are not economically viable for small businesses.

For the latest shipping prices of each service, please visit our Shipping page.

Late or Missing Deliveries

While most items arrive on time, delays or losses in transit can occasionally occur. These are outside of our control, but we’ll always do our best to help.

If your item hasn’t arrived, or if it arrives damaged or unusable, please get in touch and we’ll work with you to resolve it.

Customs & Import Charges

For orders placed outside the UK, we will complete any required customs forms. However, it is your responsibility to check and pay any customs duties, taxes, or import charges that may apply in your country.

We recommend contacting your local customs office before placing an order if you’re unsure.

Import charges may include:

• Sales, goods, and services
• Value-added taxes
• Duties
• Tariffs
• Excise taxes
• Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation
• Third-party brokerage fees (including advancement and disbursement charges as well as customs brokers’ handling and filing fees)
• Penalties
• Classification charges associated with the assignment of a Harmonized System (HS) classification code
• Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN)
• Charges relating to the management of variances between the quoted import charges and actual costs