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      Do you make fully custom stickers?

      We have a range of customisable text stickers available here. As for fully custom stickers, we are not taking on anymore fully custom orders. For factory replacement stickers we would recommend contacting the nearest dealership. For anything else we would recommend contacting your local signwriter or a company that specialises in bespoke stickers.

      What can I stick your stickers to?

      Our stickers will stick to any smooth painted surface, or any glass that is thoroughly cleaned and free from dust, dirt, grime and grease. e.g. smooth walls, windows, toolboxes, cars, tractors, trucks or panels.

      Our stickers are not suitable for any textured surfaces. This includes textured/wallpapered walls, surfaces that contain rust, lacquer peel or other paint damage, and some textured/bare plastics commonly used in vehicle interiors.

      The Multi-Buy discount is not applying?

      The Multi-Buy discount will only activate when purchasing multiple quantity of the same sticker. It does not apply to multiple separate stickers in your cart. You can see what percentage discount is active in your cart once you have increased the quantity of any item(s) to 2 or more. If you are experiencing a technical issue with the Multi-Buy discount please Contact Us.

      Can I change or cancel my order?

      If your item(s) haven’t been dispatched we may still be able to cancel or amend your order. Orders marked as “Completed” have been dispatched and can no longer be changed or cancelled without first returning any item(s).

      For any changes to your order please Contact Us as soon as possible. If we haven’t started processing your order we will try our best to accommodate your request.

      For cancellations you can request a cancellation from the “Orders” page in your Account dashboard, or you can Contact Us and request a cancellation manually. If we haven’t started processing your order we will cancel and fully refund your order. If it is not possible to cancel your order we will contact you via email.

      I haven’t received my item(s) / The wrong specification was sent, what should I do?

      Please refer to our Shipping info for a better understanding of when your item(s) will arrive. Occasionally, items may get delayed whilst they are being delivered to you. If possible please allow for some additional working days for your item to arrive.

      If it’s past your expected arrival date and you still haven’t received your item(s) yet, or it has arrived and is the wrong specification. Please Contact Us and we will work with you to resolve any issues as quickly as possible.

      My item(s) arrived damaged. What do I do now?

      If your item has arrived damaged please Contact Us as soon as possible and we will work with you to provide replacements or a refund. Please take photos showing the damage to any item(s) as well as the packaging for the order. This helps us greatly when dealing with the shipping company in regards to the damage.

      Where do I post my return to?

      Please refer to our Returns info before sending any item(s) back to us. Once a return has been approved you can post your item(s) to the following address:

      Returns
      Decaliber
      9 Clanmaghery Road
      Ballyward
      Castlewellan, Down
      BT31 9RR
      United Kingdom

      I have not received my refund?

      Our refunds are issued via Stripe or PayPal. Depending on which payment method / gateway you used during checkout.


      For Stripe refunds, which includes Apple Pay, Google Pay and any cards not used via the PayPal gateway please see the following:

      Stripe submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.

      In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.

      If you do not see the refund after ten business days and are still seeing the original charge on your bank statement, you should reach out to your bank for more information.


      For PayPal refunds, which includes any cards used via the PayPal gateway please see the following:

      If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.

      If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account. After you have received the refund, you can withdraw money from your PayPal balance to your bank account.

      If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card. The remaining amount is refunded to your PayPal account.

      If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.

      If you paid with a debit card, the amount is refunded to your debit card. If the refund cannot be applied to your debit card, it will be applied to your PayPal balance.

      Refunds to credit or debit cards can take up to 30 days depending on the card company involved.


      If there is still any issues after the prior mentioned time, please do not hesitate to Contact Us. We will work with Stripe and/or PayPal to make sure you get your refund.

      I’ve got another question not answered here!

      Not to worry! Get in touch with us through our Contact page or by filling out the contact form at the bottom of any page on our website with any questions or support you need and we will try our best to help!