Returning an item

 

If your order has arrived damaged, incorrect or doesn’t match the description please contact us before proceeding with a return. If however the order has arrived and is correct and accurately described you can go ahead and return it to us in an unused condition within 60 days of the purchase.

1. Put your item(s) back in the original packaging and include your packing slip that came with your order.

*Customers from outside the European Union should mark the outside of the package
with ‘RETURNED GOODS FAILED SALE’.

2. Post it back to the following address. (We recommend that you use a tracked service (such as “Royal Mail Signed For”). The tracking number proves to us that you sent the item(s) to the correct return address so we can make sure you’ll receive your refund.)

3. When we receive the sticker we will refund you back to the original payment method used. (Please note we can not cover the cost of your return postage if the order arrived as described.)

Return Address

Returns

Decaliber

9 Clanmaghery Road

Ballyward

Castlewellan

County Down

BT31 9RR

UK

You can contact us by email at [email protected]

or message us on facebook at https://www.facebook.com/DecaliberShop

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